Common problems with confirmation, unsubscribe or preview pages

This article refers to MailPoet 2

If you're looking for MailPoet 3 articles, please go to MailPoet 3 Knowledge Base

It may happen that the confirmation pages or the newsletter preview have display problems such as:

  • a "blank" or white page
  • without a title or content
  • 404 "Page not found"
  • redirecting to the homepage

The first thing to verify is the URL of the page. It should have a long address, which look like this (truncated):

If the URL is very short, like below, then MailPoet won't show the title or the content in that page:

Conflicts with other Plugins

Some security plugins have an option to prevent long URLs to work, this will create an issue with these MailPoet pages and needs to be turned off.

Learn how to Customize your Confirmation and and Unsubscribe pages