Fake signups: what to do
This article refers to MailPoet 2
If you're looking for MailPoet 3 articles, please go to MailPoet 3 Knowledge Base
Some users report fake signups, which is rare, but it happens.
Determine the source signups
Most of the time, these don't come from MailPoet's forms. Look for these:
- See in your WordPress Comments > Spam if the email addresses there match the signups in MailPoet
- Check your WordPress users for any suspicious users, possibly with the same email addresses
- Check in your database, with phpMyAdmin, if there are no hidden WordPress users (common hack)
- Check in your database, in the table "..._mailpoet_email" if there are any suspicious email addresses
Steps to prevent fake signups
- Enable signup confirmation in your MailPoet > Settings > Signup Confirmation. This option is turned on by default.
- If you enable signups in the comments (MailPoet > Settings > Advanced): enable Akismet or similar anti spam for comments
- Activate Captcha on your subscription forms.